Shipping & Returns

We ship our handcrafted teak kitchenware from Bali to customers around the world. Here is everything you need to know before you order.

Grand Opening Offer

Enjoy 10% off all products until March 31, 2027. The discount is applied automatically at checkout, no code needed.

Shipping Rates

  • Free worldwide shipping on orders of $75 or more.
  • Orders under $75: flat rate of $15 per order.
  • Free shipping within Indonesia on all orders.

We currently ship to the United States, Canada, the United Kingdom, Ireland, Australia, New Zealand, most of Europe, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel and the United Arab Emirates. The full list of countries is shown at checkout.

Processing and Delivery Time

  • Orders are processed within 1 to 2 business days. We do not ship on weekends or Indonesian public holidays.
  • International delivery usually takes 2 to 3 weeks, depending on your country and customs clearance.
  • You will receive a tracking number by email as soon as your order ships.

Customs, Duties and Taxes

Import duties and taxes charged by your country are not included in our prices and are the responsibility of the customer.

Returns

  • You can return items within 14 days of delivery.
  • Items must be unused, in the same condition you received them and in their original packaging.
  • Return shipping costs are paid by the customer and are non-refundable.
  • To start a return, email Info@unitedwooden.com with your order number.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 3 days of delivery with photos of the item and packaging. We will send a replacement or a full refund, at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method, and the credit usually appears within a few business days, depending on your bank or PayPal.

A Note on Natural Wood

Each piece is handmade from natural teak, so small variations in size, grain and color are normal and part of its character. They are not considered defects.

Questions?

Email Info@unitedwooden.com or message us on WhatsApp +62 878 5587 1261, 09:00 to 18:00 Bali time (GMT+8).